Managed Services

Overview

Sanforce's portfolio of Managed Service solutions delivers a comprehensive platform to manage your IT Infrastructure. Managed Service solution from Sanforce helps provide all possible services to our customers like Desktop Management, Network management, Help desk services, Professional services automation, Website monitoring, etc., at affordable price point. With Sanforce's Managed Service solutions you can increase your profitability while even reducing cost.

In what areas can Sanforce helps you:

Networking

Today’s enterprise IT teams are bogged down by wide–spread networks and complex implementations of applications and services that drive vital business functions such as sales, finance, customer support, etc. The need for an all–encompassing network management solution that can proactively isolate, identify and resolve impending faults is felt more than ever before.

Sanforce can help you to:

• Visualize your network to quickly identify bottlenecks
• Identify impending faults with out–of–the–box support for SNMP traps and Syslogs
• Monitor WAN link availability and performance
• Measure network bandwidth and traffic utilization
• Analyze traffic usage patterns to know which application or user is occupying bandwidth
• Automate network change and configuration management across your network
• Monitor and troubleshoot VoIP Quality of Service

Security

Administrators need to take proactive measures to ensure the security of their enterprise IT. Log Management plays a pivotal role in monitoring the internal and external security threats and fulfill regulatory compliance requirements. IT Managers/CIOs need to continuously detect and analyze security incidents to ensure high state of preparedness in countering the security attack, have a serious responsibility towards regulatory compliance, to ensure that defensive mechanisms are in place to protect confidential corporate and client data.

Moreover, non-compliance to regulatory standards could lead to stiff penalties including multi-million dollar fines and even imprisonment of those personnel responsible for security of data. All these risks make security and regulatory compliance a top priority for IT managers in any enterprise.

Sanforce can help you to:

• Closely monitoring internal privileged user behavior and alerting on any suspicious activity
• General internal user monitoring to ensure strict policy enforcement and protection of confidential data
• Monitoring and reporting business activities leading to gathering of business intelligence
• Continuous monitoring of attempted security breaches at the network security device level to mitigate the security threats
• Monitoring the individual employee bandwidth usage to optimize the bandwidth usage for productive business purposes
• Real-time reporting to quickly contain the extraordinary/excessive bandwidth consumption situation
• Monitoring policies of security devices to fine tune the devices for optimum performance
• The solution provides comprehensive reports and real-time alerts for four important Regulatory Compliance acts SOX, HIPAA, PCI, GLBA and archives the logs for audit requirements
• Exhaustive reporting with drill down capability to ensure improved network performance, uptime, and service-level management
• Historical reporting will help you to judge capability utilization
• Archiving logs and providing in-depth advanced search to meet the forensic analysis requirements of law enforcing authorities and audit requirement

Servers, Storage and Backups

Increasing technology and business challenges such as virtualization, server and data center consolidation require a robust, yet adaptive server management plan for the enterprise. With expensive and mission-critical applications running on server infrastructure, a break-fix management methodology is simply imposible. Be it an over utilized resource causing an application failure or a malicious virus threatening data security, you requires a server management solution that is proactive, up-to-date with technologies, and business intelligent.

Sanforce can help you to:

• Monitor availability and performance of servers, services and applications
• Monitor virtual server performance 24/7, including the guest instances
• Troubleshoot and resolve bottlenecks using server tools
• Monitor key business services and network services: FTP, LDAP, Windows Services...
• Get in-depth performance details on Microsoft Environments: Exchange, AD & MS SQL
• Secure servers against internal/external threats: Event Log, Syslog monitors, SNMP traps
• Analyze server usage trends for effective capacity planning

Desktops and Laptops

Business growth is being increasingly tied with reliable IT infrastructure. With the heavy business dependence on desktops, laptops and internal operations, the need for a reliable, cost-effective and easy to use solution has become more important than ever. The whole cycle of procuring systems, commissioning them to users and supporting them everyday is a huge challenge to IT. Beyond the immediate need to minimize system downtime, retaining focus on proactive resolution of user problems is also primary for a good management practice. Finally, the constant fire-fighting causes undue stress to IT staff, greatly reducing their productivity.

Sanforce can help you to:

• Discover all networked assets including workstations, printers, routers, servers and any other asset with an IP address assigned to it
• Gain in-depth asset knowledge including ownership history, inventory information etc.
• Manage Software licenses with usage tracking, group licensing and policy definitions
• Control across entire procurement and asset management cycle with Purchase Order and Contract management
• Configure and Manage desktops remotely, from a central point
• Execute custom scripts for deeper control
• Support users by managing issues and changes from a central help-desk
• Reduce latency by allowing user self-service ticketing portals
• Detect, assess and remediate vulnerabilities across heterogeneous networked assets
• Automate distribution and management of patches and security hotfixes