Messaging

Why You Need Messaging Solutions

What are Messaging Solutions?

Messaging enables the sharing of information between individuals or devices using various communication methods including voice, e-mail, unified messaging, instant messaging and presence. By providing users with multiple communication forms, users are able to connect with the right person, right now.

Messaging technologies can also integrate information, such as customer relationship management (CRM) databases and purchase histories. This provides a single view into customer information and presents public-facing employees with crucial tools for bettering customer service.

How Will Messaging Solutions Benefit My Business?

Messaging solutions can help you to:

• Increase productivity
• Improve communication and collaboration
• Improve customer satisfaction

How Can I Help My Business Embrace Messaging Solutions?

When evaluating the implementation of a messaging solution, it's important to:

• Know the communication needs of your users
• Identify which existing communication systems should be integrated
• Consider incorporating additional functionalities such as IM, web and video conferencing
• Define your roll-out plan

Designing Your Solution

What Comprises a Messaging Solution?

An effective messaging solution can consist of one or more of the following components:

E-Mail Applications

E-Mail applications are the foundation of corporate communications today. The latest releases are being designed with advanced features to integrate seamlessly into your unified communications strategy.

Voice Mail

A core component of telephony and VoIP solutions, voice mail systems are designed to improve communications and save money. Voice messaging combined with greeting services enhances customer service and communications both internally and externally.

Unified Messaging

Unified messaging consolidates e-mail, voice mail and fax into one inbox, giving users a variety of ways to access their messages via telephone, computer or mobile device.

Instant Messaging and Presence

Instant messaging provides quick, convenient communication and impromptu conferencing. Combined with presence - up-to-date availability information based on a user's status on the network, calendar or personal preference - users can quickly and securely get answers from the right resource with a click of the button.

Instant messaging is typically integrated with a unified communications client that provides users a single, efficient console for accessing instant messaging, e-mail, telephony, conferencing, contacts and calendar information.

Getting Started with Messaging

Your Sanforce Account Manager and certified unified communications specialists are ready to assist you with every phase of choosing and leveraging the right messaging solution for your IT environment. Our approach includes:

• An initial discovery session to understand your goals, requirements and budget
• Detailed vendor evaluations and recommendations
• An assessment review of your existing environment, future environment design and proof of concept
• Procurement, configuration and deployment of the final solution
• Ongoing product lifecycle support

Contact your Account Manager or Sanforce Specialist today.